Returns & Cancellations
Pillows, linen, mattress protectors and other bedding items can be returned at any time within 14 days after delivery. For hygiene reasons, we cannot accept back any soft goods unless they are returned unused and unopened in their original packaging.
Beds, mattresses and other large items can also be returned provided you let our Customer Service team know within 14 days after delivery.
Products ordered online must not be used and you still have a responsibility to take care of the goods while they remain in your possession.
The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the day of delivery. Intention to cancel can be notified to Kendal Bed Centre Limited by:
Calling Customer Services on 01539 733168
Writing to us at Kendal Bed Centre Ltd, 80 Stramongate, Kendal, Cumbria LA9 4BD
Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.
Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by Kendal Bed Centre LTD.
The Goods must be unused, in their original condition and made available for collection at a time agreed with Kendal Bed Centre LTD. The collection date should not exceed 21 days from the cancellation date.
Kendal Bed Centre LTD will levy a collection charge of £40 for collection of the Goods. This will be deducted from the refund value of the Goods.
Alternatively the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:
Kendal Bed Centre LTD, 80 Stramongate, Kendal, Cumbria LA9 4BD.
Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), Lakeland Beds will seek to recover the cost of remedying the damage from the Buyer.
- Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.
- If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.
- If You participated in a linked saving offer (for example, buy a bed for £500 and get £50 worth of free bedding) You must return both items to get a full refund. If you only returned the bed in the given example, You would be refunded only £450 to cover the price of the bedding.
- If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any ‘multibuy’ saving will be deducted from the amount of Your refund.